What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disabled forms

    Asked by Tataj on December 19, 2016 at 08:46 PM

    Hi,

    My forms were disabled - because I have reached the 10 payments. 

    I think this is really wrong - why ALL my forms are disabled? And, by the way, I am allowed to receive 10 payments on basic account. So I did - and - disabled. 

     

    I understand business is business - was planning to upgrade eventually once my business goes up more.

    I'd understand and expect  the payment forms would be disabled once 10 is reached, but not all.

    You are loosing potential customers, I am going to look for a new provider after new year.

     

    Regards,

     

    Michael

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 20, 2016 at 01:18 AM

    Hi Michael,

    Sorry for the inconvenience.

    Free account has a limit of 10 Payment submission. If you reach the monthly limit, your form will be disabled. Here's what I can do for you, I will reset it back to 0. We don't usually do this but please take it as a gift from us, JotForm. Please keep in mind about the monthly limit so your form won't be disabled again. 

    Hope that helps. If you need anything else, please contact us again.

    Happy Holidays!