What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to connect to stripe account with stripe payment integration

    Asked by dweinapple on December 19, 2016 at 11:09 PM

    Hi - I'm now trying to configure another stripe integration on a new form, but it doesn't seem to want to connect with my stripe account.  I keep getting this after a number of tries:

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    JotForm Support

    Answered by EltonCris on December 19, 2016 at 11:14 PM

    I tested Stripe payment integration and it worked for me.

    In the new Stripe payment wizard, you will have to click the Connect with Stripe button

    Then login to your Stripe account.

    After your login to your Stripe account in the popup window, you will have to click the authorize access button

    Let us know if you are still experiencing problems.

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    Answered by Devora Weinapple on December 20, 2016 at 01:50 AM

    Each time I tried to connect to my stripe account, I was given the following page.  I clicked on the blue Connect my Stripe account button, and was back on the Payment Wizard stripe integration page again.  Was not able to get to the authorize access button...

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    JotForm Support

    Answered by EltonCris on December 20, 2016 at 04:22 AM

    Sorry for the delayed response. Once integrated, the button should change to "Connected" like the following.

    If the problem still persists, please try to remove the stripe payment field in your form. Relogin from your JotForm account and then add a new stripe payment field.

    Make sure that your browser is not blocking pop-ups since clicking the connect with stripe button would open a popup window where you need to login your stripe account.


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    Answered by dweinapple on December 21, 2016 at 02:23 AM

    Yay!   It worked!  Thanks so much :-)