Unable to connect to stripe account with stripe payment integration

  • dweinapple
    Asked on December 19, 2016 at 11:09 PM

    Hi - I'm now trying to configure another stripe integration on a new form, but it doesn't seem to want to connect with my stripe account.  I keep getting this after a number of tries:

    Unable to connect to stripe account with stripe payment integration Image 1 Screenshot 20

  • Elton Support Team Lead
    Replied on December 19, 2016 at 11:14 PM

    I tested Stripe payment integration and it worked for me.

    In the new Stripe payment wizard, you will have to click the Connect with Stripe button

    Unable to connect to stripe account with stripe payment integration Image 1 Screenshot 40

    Then login to your Stripe account.

    Unable to connect to stripe account with stripe payment integration Image 2 Screenshot 51

    After your login to your Stripe account in the popup window, you will have to click the authorize access button

    Unable to connect to stripe account with stripe payment integration Image 3 Screenshot 62

    Let us know if you are still experiencing problems.

  • Devora Weinapple
    Replied on December 20, 2016 at 1:50 AM

    Each time I tried to connect to my stripe account, I was given the following page.  I clicked on the blue Connect my Stripe account button, and was back on the Payment Wizard stripe integration page again.  Was not able to get to the authorize access button...

    Unable to connect to stripe account with stripe payment integration Image 1 Screenshot 20

  • Elton Support Team Lead
    Replied on December 20, 2016 at 4:22 AM

    Sorry for the delayed response. Once integrated, the button should change to "Connected" like the following.

    Unable to connect to stripe account with stripe payment integration Image 1 Screenshot 20

    If the problem still persists, please try to remove the stripe payment field in your form. Relogin from your JotForm account and then add a new stripe payment field.

    Make sure that your browser is not blocking pop-ups since clicking the connect with stripe button would open a popup window where you need to login your stripe account.

    Thanks

  • dweinapple
    Replied on December 21, 2016 at 2:23 AM

    Yay!   It worked!  Thanks so much :-)