Encrypted forms are not decrypted properly?

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    Asked on December 19, 2016 at 11:16 PM

    Our Encrypted forms have started to have some strange leftover formatting issues that we need to get removed asap! 


    Anyone know how to troubleshoot this? 


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    Answered on December 20, 2016 at 02:00 AM


    Encrypted forms provide to store your submissions in an encrypted format. When you create an encrypted form, you download a Private Key per account and use this key for your encrypted forms.

    In you case, you already use this key to decrypting your form but now it is not working.

    Actually, your key should be work but to check your Private Key, could you please open your submissions in a new incognito window? In addition, could you please clear your browser caches or try to open your submissions page in different browsers?

    In the following, you can have a look at guides about encrypted forms:



    If you need any further assistance, please feel free to let us know.

    Thank you.