Form Submissions Not Recognized in Mapping Tab

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    JROpsAssociate
    Asked on December 19, 2016 at 11:40 PM

    My Jotform serves as a customer order form. Recently, I replaced a product on that order form and it has since failed to be recognized in the submissions tab. 

     

     

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    liyam
    Answered on December 20, 2016 at 02:05 AM

    Hello,

    The Spreadsheet integration does not automatically update its sheet whenever something is modified in the form. To resolve this, please remove and reintegrate again your form with Google Spreadsheet. You also need not to worry about the submitted information as these will also populate again the new integration. 

    Note: Running a new integration will mean that a new spreadsheet will be created.

    If you have questions, please let us know.

    Thanks.