What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions Not Recognized in Mapping Tab

    Asked by JROpsAssociate on December 19, 2016 at 11:40 PM

    My Jotform serves as a customer order form. Recently, I replaced a product on that order form and it has since failed to be recognized in the submissions tab. 

     

     

    Page URL:
    https://form.jotform.com/60976053299164

    Screenshot
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    JotForm Support

    Answered by liyam on December 20, 2016 at 02:05 AM

    Hello,

    The Spreadsheet integration does not automatically update its sheet whenever something is modified in the form. To resolve this, please remove and reintegrate again your form with Google Spreadsheet. You also need not to worry about the submitted information as these will also populate again the new integration. 

    Note: Running a new integration will mean that a new spreadsheet will be created.

    If you have questions, please let us know.

    Thanks.