What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do you enable the form?

    Asked by Sailormoongirl on December 19, 2016 at 11:51 PM

    The form says it's disabled but it's not. How do you enable it?

    Page URL:

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    JotForm Support

    Answered by John_Benson on December 20, 2016 at 02:18 AM

    Our phishing detector tool auto-suspended your account because you were asking for credit card information, it is against our terms of use. Please remove all the fields asking for credit card information on both of your form before we re-activate your account. See image below:

    Please check our payment tools, you can use it without being suspended. Also, please check this guide: Setting-Up-Your-First-Order-Form

    Let us know if you already remove the guilty fields. We'll wait for your response. Thank you.