What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    EU User: Form not reflecting latest changes wihin its Preview

    Asked by Trimarlins on December 20, 2016 at 05:37 AM

    Hi

       We have made this form:

    https://eu.jotform.com//?formID=63503391648964

    With some options (dropdowns, checklist etc) which we see correctly when we are editing the form, but when we click on preview the form is completely different, there is no the options included by us (dropdowns, etc) and appears some tables (which we included some days ago, but they were deleted). IT seems like the form is not saving the latest changes.

    Please help us to solve the problem because we need this form as soon as possible.

     

    Our user is: trimarlins and the name of the form is: "Ropa pedido diciembre"

     

    Thanks in advance

    Page URL:
    https://eu.jotform.com//?formID=63503391648964

  • Profile Image

    Answered by Boris on December 20, 2016 at 05:50 AM

    I have checked your form over its direct link, and this is how it appears from here:

    https://form.jotformpro.com/form/63503391648964

    Upon cloning your form into my account and checking it out, your form appears with the same fields as it has in the Form Builder when editing the form. It might be that the older version of your form got temporarily cached on our servers, so you were temporarily seeing a previous version.

    If that was the case, you can simply try clearing your form caches:

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    When your caches are cleared, simply open your form in a new browser tab, and you should see it showing with all your latest changes applied.

    Please let us know should you experience any further troubles. Thank you.