What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not updating my changes

    Asked by YiannisBizman on December 20, 2016 at 09:25 AM

    Hi i seen to have a common problem, my for is not updating the changes i make in the editor. I cleared my browsers cache and cookies but it doesnt update! Is there a solution. Ps i am on the Europe Servers.

    Page URL:
    https://form.jotformeu.com/63542528776365

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    JotForm Support

    Answered by seth on December 20, 2016 at 09:39 AM

    Hello,

    Your issue is checked by our back-end team. The issue should be fixed now. Could you please check it again from your side. If the it persists please contact us again.

    Regards.

     

  • Profile Image

    Answered by YiannisBizman on December 20, 2016 at 11:37 AM

    Hello and thank you for the quick response. Unfortunately the problem isn't solved. The highlighted field is white and the text is also white. In the editor I have changed the color preference but it doesn't work in the form. 

    T

     

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    JotForm Support

    Answered by ashwin_d on December 20, 2016 at 12:10 PM

    Hello YiannisBizman,

    I did check your form and found that since the font color of your input value is white. When you click on any of the form field, the text is not visible because of the background color.

    One way to solve this issue is to remove the highlighting effect of form. Please check the screenshot below how to disable highlighting effect:

     

    Hope this helps.

    Do get back to us if you want to retain the highlighting effect, we will help you change the font color.

    Thank you!