What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't enable new form

    Asked by jamiestogden on December 20, 2016 at 10:49 AM

    Hi - new user here and have just created my first form. However, I can't enable this form. If you look at the attached screen showing preferences, no matter how often I change them they changes don't stick. 


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    JotForm Support

    Answered by david on December 20, 2016 at 11:10 AM

    I checked your account and it was suspended by our system for suspected phishing.  Though your forms are within our terms of use, there were several terms in the forms that set off our phishing detector.  Terms like Visa (usually related to credit cards) and passport (which we manually review forms that ask for such data) when used together can raise the phishing score for the form high enough to set off our system.

    I whitelisted your form and it should no longer cause any trouble.  Your form and account are active once again.