Why changes on my form are not reflecting the Preview?

Hi!

The editor don't update this form:

https://form.jotform.com/63545329297971

 

I'm trying to change the title from

SEGRETERIA DI CHIESA 2

to

SEGRETERIA DI CHIESA

but the form in preview don't change.

I have also tried with another form, but I had the same problem.

Could you help me?

Thank you!

Gianluca.

Hi Gianluca,

I cloned your form and do some testing (saving and preview). I was not able to replicate the issue. It is working fine on my end. Here's a screen animation:

Also, I tried editing the form title and it was saved successfully. See the screen animation below:

I will clear your form cache. Here's a guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

Hope that works. If the issue persists, please contact us again.

Thank you.

 

The problem persists.

Before my request I had already done all the passages that you indicated to solve the problem:

 

- created a new form (with and without clone) after the first form with problems

 

- cleaned my browser cache, jotform cache in settings, resetted my router, changed browser

 

without resolve the problem.

Whatch the video: https://www.dropbox.com/s/fcbechqiey932d0/jotform-segreteria.mp4?dl=0

 

 

Thank you for this additional information provided.

When I opened your form this is what I saw:

So the changes are saving but for some reason when you preview you don't see that.

Could you please try, if you didn't, to access your form by this link: https://eu.jotform.com//?formID=63545329297971

Notice the eu part in it. Since your data is stored on Eu servers.

Please try and let us know how that worked.

Thank you!

I already did it.

I solved (whatch the video): https://www.dropbox.com/s/keqzivsiap02n84/segreteria3.mp4?dl=0

but the problem persists: the preview inside the editor does not update the form.

The changes are saving only by clicking the "more" button in home, on the right of the line on the list of forms.

Thank you,

Gianluca.

 

Thank you for sending us that video. Based on the video, clearing of your form caches helped, and you are currently seeing the updated version of your form.

There are some delays on our European datacenter, where modifications on your form may not be instantly shown in the Preview popup within the Form Builder. Our developers are made aware of the delay, and until it is resolved, please simply open your form in a new tab in order to see the correctly updated version of your form:

Please let us know should you need further assistance. Thank you.

If the problem is also solved in this way, that's okay.

Thanks for the assistance.

Gianluca.