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  • Profile Image

    Why changes on my form are not reflecting the Preview?

    Asked by uicca on December 20, 2016 at 01:04 PM

    Hi!

    The editor don't update this form:

    https://form.jotform.com/63545329297971

     

    I'm trying to change the title from

    SEGRETERIA DI CHIESA 2

    to

    SEGRETERIA DI CHIESA

    but the form in preview don't change.

    I have also tried with another form, but I had the same problem.

    Could you help me?

    Thank you!

    Gianluca.

    Page URL:
    https://form.jotform.com/63545329297971

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 20, 2016 at 02:14 PM

    Hi Gianluca,

    I cloned your form and do some testing (saving and preview). I was not able to replicate the issue. It is working fine on my end. Here's a screen animation:

    Also, I tried editing the form title and it was saved successfully. See the screen animation below:

    I will clear your form cache. Here's a guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Hope that works. If the issue persists, please contact us again.

    Thank you.

  • Profile Image

    Answered by uicca on December 21, 2016 at 02:58 AM

     

    The problem persists.

    Before my request I had already done all the passages that you indicated to solve the problem:

     

    - created a new form (with and without clone) after the first form with problems

     

    - cleaned my browser cache, jotform cache in settings, resetted my router, changed browser

     

    without resolve the problem.

    Whatch the video: https://www.dropbox.com/s/fcbechqiey932d0/jotform-segreteria.mp4?dl=0

     

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 21, 2016 at 03:37 AM

    Thank you for this additional information provided.

    When I opened your form this is what I saw:

    So the changes are saving but for some reason when you preview you don't see that.

    Could you please try, if you didn't, to access your form by this link: https://eu.jotform.com//?formID=63545329297971

    Notice the eu part in it. Since your data is stored on Eu servers.

    Please try and let us know how that worked.

    Thank you!

  • Profile Image

    Answered by uicca on December 21, 2016 at 04:33 AM

    I already did it.

    I solved (whatch the video): https://www.dropbox.com/s/keqzivsiap02n84/segreteria3.mp4?dl=0

    but the problem persists: the preview inside the editor does not update the form.

    The changes are saving only by clicking the "more" button in home, on the right of the line on the list of forms.

    Thank you,

    Gianluca.

     

  • Profile Image

    Answered by Boris on December 21, 2016 at 05:50 AM

    Thank you for sending us that video. Based on the video, clearing of your form caches helped, and you are currently seeing the updated version of your form.

    There are some delays on our European datacenter, where modifications on your form may not be instantly shown in the Preview popup within the Form Builder. Our developers are made aware of the delay, and until it is resolved, please simply open your form in a new tab in order to see the correctly updated version of your form:

    Please let us know should you need further assistance. Thank you.

  • Profile Image

    Answered by uicca on December 21, 2016 at 06:16 AM

    If the problem is also solved in this way, that's okay.

    Thanks for the assistance.

    Gianluca.