What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my subscription?

    Asked by totinograce on May 22, 2012 at 01:36 PM

    We currently have a premium subscription, but want to downgrade to the basic for the summer (we're a high school).  When I try to do this online, it sends me to a primus page where I'm suppose to enter my username and password, but it's not working.  I would like to get this resolved before I'm billed again on May 25th.  Please help.

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    JotForm Support

    Answered by Goldo on May 22, 2012 at 01:42 PM

    I have canceled your subscription for you. Feel free to re-subscribe at any time.