How do I downgrade my subscription?

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    Asked on May 22, 2012 at 01:36 PM

    We currently have a premium subscription, but want to downgrade to the basic for the summer (we're a high school).  When I try to do this online, it sends me to a primus page where I'm suppose to enter my username and password, but it's not working.  I would like to get this resolved before I'm billed again on May 25th.  Please help.

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    Answered on May 22, 2012 at 01:42 PM

    I have canceled your subscription for you. Feel free to re-subscribe at any time.