Conditional email

  • x6h9fd
    Asked on December 20, 2016 at 2:13 PM

    Hello,

    I have a 2-step form for camp registration.  Step 1:  participant register and receive a registered confirmation.  Step 2: When participant paid in person, administrator fill in paid received field.  I would like to send a 2nd confirmation with a receipt based on my "Receipt Email".  However, I am able to have the Receipt Email to work when I filled in the paid received field. Please help with form below.  Thank you...

  • BJoanna
    Replied on December 20, 2016 at 4:14 PM

    If I understood you correctly you have issues with your Autoresponder email "Receipt". I have inspected your form and I saw that "Receipt" is conditional and will only be sent if "Amount Due Now" is equal to 0.00.

    Conditional email Image 1 Screenshot 40

    You have also set Send on edit option inside of that Autoresponder email to Yes. 

    Considering that your form does not have any submissions I have cloned your form and I made test on my cloned form. However like you mentioned "Receipt" Autoresponder email was not send. 

    This has happened because dollar sign ($) is missing inside of your condition and it is shown on your live form. 

    Conditional email Image 2 Screenshot 51

    To resolve your issue simply add dollar sign inside of your condition, like this.

    Conditional email Image 3 Screenshot 62

    Hope this will help. Let us know if you need further assistance.

  • x6h9fd
    Replied on December 20, 2016 at 4:24 PM

    Perfect!!! Work like a charm.  Thank you so much.

  • BJoanna
    Replied on December 20, 2016 at 5:53 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.