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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditional email

    Asked by x6h9fd on December 20, 2016 at 02:13 PM


    I have a 2-step form for camp registration.  Step 1:  participant register and receive a registered confirmation.  Step 2: When participant paid in person, administrator fill in paid received field.  I would like to send a 2nd confirmation with a receipt based on my "Receipt Email".  However, I am able to have the Receipt Email to work when I filled in the paid received field. Please help with form below.  Thank you...

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    JotForm Support

    Answered by BJoanna on December 20, 2016 at 04:14 PM

    If I understood you correctly you have issues with your Autoresponder email "Receipt". I have inspected your form and I saw that "Receipt" is conditional and will only be sent if "Amount Due Now" is equal to 0.00.

    You have also set Send on edit option inside of that Autoresponder email to Yes. 

    Considering that your form does not have any submissions I have cloned your form and I made test on my cloned form. However like you mentioned "Receipt" Autoresponder email was not send. 

    This has happened because dollar sign ($) is missing inside of your condition and it is shown on your live form. 

    To resolve your issue simply add dollar sign inside of your condition, like this.

    Hope this will help. Let us know if you need further assistance.

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    Answered by x6h9fd on December 20, 2016 at 04:24 PM

    Perfect!!! Work like a charm.  Thank you so much.

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    JotForm Support

    Answered by BJoanna on December 20, 2016 at 05:53 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.