What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unfortunately, there is no such a feature that provides user tracking.
On the other hand, you can get some information from your users but this happens only when they submit your form.
For example, you can use Hidden Box Widget and get Browser information etc from the user in the submission data. However, please note that you can receive this information when the user submit your form.
In addition, you can use our Form Analytics app to learn more about your users.
However, I am not sure that you can see when a user started to fill your form etc.
If you need any further assistance, please feel free to let us know.