the form doesn't work correctly

  • skylinevideographer
    Asked on December 20, 2016 at 4:39 PM

    My form doesn't work correctly. I need a no requested field but after saving the form, I publish it but the field appear in required field mode. Why? Thanks.

    Jotform Thread 1016421 Screenshot
  • Support_Management Jotform Support
    Replied on December 20, 2016 at 8:13 PM

    I checked your Form Builder, your standalone form, and your actual website but failed to see any difference.

    1. Form Builder VS Preview (standalone form)

    the form doesnt work correctly Image 1 Screenshot 30

    2. Actual website

    the form doesnt work correctly Image 2 Screenshot 41

    Is your issue resolved? Please give it another try and make changes to your form using our Form Builder > save your changes > then reload your website / standalone form. As a safety precaution, I cleared your Form Cache just in case.

    If the changes still won't apply, let us know so we can have another look.

  • skylinevideographer
    Replied on December 21, 2016 at 2:45 AM
    Thanks. Now is ok. After sent my request I tried to delete the form and rebuild. Seems that go to be all right.
    Thank you.
    Riccardo Ferranti
    videografo di matrimonio
    Cell.3474406581
    www.skylinevideographer.com
    ...
  • Ashwin JotForm Support
    Replied on December 21, 2016 at 3:17 AM

    Hello Riccardo,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. Do get back to us if you have any questions.

    Thank you!