What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    the form doesn't work correctly

    Asked by skylinevideographer on December 20, 2016 at 04:39 PM

    My form doesn't work correctly. I need a no requested field but after saving the form, I publish it but the field appear in required field mode. Why? Thanks.

    Page URL:

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    JotForm Support

    Answered by Jim_R on December 20, 2016 at 08:13 PM

    I checked your Form Builder, your standalone form, and your actual website but failed to see any difference.

    1. Form Builder VS Preview (standalone form)

    2. Actual website

    Is your issue resolved? Please give it another try and make changes to your form using our Form Builder > save your changes > then reload your website / standalone form. As a safety precaution, I cleared your Form Cache just in case.

    If the changes still won't apply, let us know so we can have another look.

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    Answered by skylinevideographer on December 21, 2016 at 02:45 AM
    Thanks. Now is ok. After sent my request I tried to delete the form and rebuild. Seems that go to be all right.
    Thank you.
    Riccardo Ferranti
    videografo di matrimonio
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    JotForm Support

    Answered by ashwin_d on December 21, 2016 at 03:17 AM

    Hello Riccardo,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. Do get back to us if you have any questions.

    Thank you!