- realdeallaundryAsked on December 20, 2016 at 07:18 PM
I am receiving feedback from my clients that when they receive an autoresponder all the fields are not filled as submitted (some fields left blank). I do, however receive the submitted form as it should. This has been happening for a while as I thought it was just a small glitch but it is happening more often. I am getting more and more calls from clients each day to confirm submitted form information when the autoresponder was suppose to do that for me. This can become a great inconvenience for customers who really do not like to make follow-up phone calls for something thought to be easily handled from the website. Is there a way to fix this without redoing my entire form?
- JotForm SupportBJoannaAnswered on December 21, 2016 at 12:48 AM
I have cloned and tested your form and I was able to replicate mentioned issue. Some of the data is missing from Autoresponder email. Also there are some fields that do not exist on your form. Most likely this has happened, because you have edited your form, added new fields and removed some fields, but your Autoresponder email was not updated.
To resolve this issue, simply create new Autoreponder email and delete old one.
Hope this will help. let us know if you need further assistance.