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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Responder

    Asked by realdeallaundry on December 20, 2016 at 07:18 PM

    Good Day!


    I am receiving feedback from my clients that when they receive an autoresponder all the fields are not filled as submitted (some fields left blank). I do, however receive the submitted form as it should. This has been happening for a while as I thought it was just a small glitch but it is happening more often. I am getting more and more calls from clients each day to confirm submitted form information when the autoresponder was suppose to do that for me. This can become a great inconvenience for customers who really do not like to make follow-up phone calls for something thought to be easily handled from the website. Is there a way to fix this without redoing my entire form?

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    JotForm Support

    Answered by BJoanna on December 21, 2016 at 12:48 AM

    I have cloned and tested your form and I was able to replicate mentioned issue. Some of the data is missing from Autoresponder email. Also there are some fields that do not exist on your form. Most likely this has happened, because you have edited your form, added new fields and removed some fields, but your Autoresponder email was not updated. 

    To resolve this issue, simply create new Autoreponder email and delete old one. 

    Setting Up an Autoresponder Email

    How to Delete Notifications/Autoresponder

    Hope this will help. let us know if you need further assistance.