What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form embedded to Wix : Page scrolls top on mobile whenever click on any field

    Asked by torreszach on December 21, 2016 at 03:00 AM

    Hello,

    I was pumped when I finally worked out all of the bugs on my desktop and mobile form I created for my website. Unfortunately when I publish my code into my wix HTTPS code box on my website it looks like total garbage, having to scroll everywhere on a super zoomed in form. Yes that's not a big deal, but what is a big deal is whenever I click on any field, it automatically scrolls me back to the top of the form! Not allowing me to enter anything anywhere.

    Steps I did:
    1. select publish

    2. scroll to wix

    3. copy wix code

    4. go to my website editor

    5. enter selected code into HTML code box

    6. hit publish

    7. cry

    Form mentioned above:
    https://form.jotform.com/63447440386157

    Website URL mentioned above:
    http://www.accustomdesigns.com/copy-of-get-a-quote

    Second question I have, is when I click on my continue button to the thank you page, it redirects me to my second form that is on jotform.com. How would I keep my pre-populated fields on my second form, while re-directing to this second form but on my domain? Is this possible?

    Thanks in advance,

    Zach

     

  • Profile Image

    Answered by torreszach on December 21, 2016 at 03:04 AM

    I also followed these steps and still no luck.

    1. Remove all Injected CSS that has to do with the width of the form elements. 

    2. Add this widget to the form: http://widgets.jotform.com/widget/mobile_responsive

    3. View your form on your mobile device with jotform first to make sure it looks OK

    4. Re-embed your form to Wix.



    Zach

  • Profile Image
    JotForm Support

    Answered by seth on December 21, 2016 at 03:28 AM

    Hello Zach,

    I think you are doing very well on this, please try these following:

    1) Try embedding your form into your website with another method. Our styling codes and scripts might not be working on the HTML box you specified, but I am not sure about it since I didn't use Wix before. We can ask our other supporters about it but lets try first Iframe method:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Also have alook at this guide, may be there is something different that you can try:

    https://www.jotform.com/help/67-Which-form-embed-code-should-I-use

    2) Select "Mobile Responsiveness" on Advanced Designer tool:

    Please try these two options. In the mean time I will look at Wix application. If your issue persists please contact us again.

    All the best!

  • Profile Image

    Answered by torreszach on December 21, 2016 at 03:58 AM

    Thanks for the words of wisdom,

    Results:
    Using just the iframe embed code, still same results

    Using just the from layout's "make this form responsive", it looked better and even let me enter a field without shooting me to the bottom of the form, but upon entering a value it shot me to the bottom of my website instead. You also still had to scroll vertically and laterally to see the whole form.

    Using a combination of the two suggested methods, it looked just like the second approach but then after I entered a field everything seemed like it squished itself onto the same line (had more columns) and then shot me to the bottom of the form this time whenever I tried to enter anything into a field.

    Zach

    p.s. I'm using an iphone, I don't know if that has anything to do with anything

    I just want the form to show up how it does on jotform.com/form# how it does on my website :(, I don't even care if it just the form and not any other elements on the page. I just want this form with my url in the address bar.

  • Profile Image

    Answered by torreszach on December 21, 2016 at 03:59 AM

    In the meantime, I'm going to try the different options you included in the second link.

    Thanks again

  • Profile Image

    Answered by torreszach on December 21, 2016 at 04:12 AM

    I tried all of the embed options and the dreamweaver published code but still no luck. When I did the pop up option and it redirected me to url where my jotform form was posted it looked great! but still had the jotform address.

    If you have any luck, I'll be online tomorrow but until then no rush and thanks for the help!


    Zach

  • Profile Image
    JotForm Support

    Answered by seth on December 21, 2016 at 04:46 AM

    Ok Zach,

    We are looking into the issue.

    We will inform you via this thread if we can find something.

    Cheers.

  • Profile Image
    JotForm Support

    Answered by seth on December 21, 2016 at 05:34 AM

    Hey Zach, Did you try adding your form as a web site? Please try this one if you haven't:

    https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site

  • Profile Image

    Answered by torreszach on December 21, 2016 at 05:50 AM

    I just tried it and it looks worse. The best results were with the iframe embed code. 

    Zach

  • Profile Image

    Answered by torreszach on December 21, 2016 at 06:01 AM

    Seth! It worked!!! With the combination of the included forum, going into the wix mobile editor, and playing with the dimensions of the embed website address window I was able to have a stable form that didn't jump everywhere when attempting to fill in fields.

    THANK YOU,
    I may be able to sleep now.

    Seriously thanks,

    Zach

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 21, 2016 at 06:14 AM

    Hello Zach,

    On behalf of my colleague, you're welcome.

    I'm glad that solution provided by my colleague worked for you!

    Cheers.

  • Profile Image
    JotForm Support

    Answered by seth on December 21, 2016 at 07:46 AM

    Hello Zach,

    My apologies that I forgot to mention your second question. Please follow it up here:

    https://www.jotform.com/answers/1016904