Changes are not being displayed in live version of form.

  • Trimarlins
    Asked on December 21, 2016 at 3:34 AM

    Hi,

       We open a support ticket yesterday but we dont have any answer. The changes we are doing in our forms are not updated in the preview, we only see in the development environment. Please we need to solve this as soon as posible.

     

    Regards

    Page URL: https://eu.jotform.com//?formID=63542040499962
  • Ashwin JotForm Support
    Replied on December 21, 2016 at 3:53 AM

    Hello Trimarlins,

    I did check your previous support ticket and it seems one of my colleague did respond to you:  https://www.jotform.com/answers/1015798-EU-User-Form-not-reflecting-latest-changes-wihin-its-Preview

    I did check your form and I was able to see the difference in the radio button question and the prices. I cleared your form cache and that seems to have solved the problem. Your form now shows the latest changes. Please check the screenshot below:

    Changes are not being displayed in live version of form Screenshot 20

    Do get back to us if the issue persists and we will report it to our backend team.

    Thank you!