What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why image is not showing in my form?

    Asked by Agustin  on December 21, 2016 at 06:05 AM

    Hola he creado varios formularios los cuales llevan imagen, pues bien algunos salen las imágenes y en otros no, copio el código exactamente igual y los pego en la misma web.

    Alguien me puede ayudar

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 21, 2016 at 06:34 AM

    I checked your form: http://www.jotformpro.com/form/53362618156962 and I see that image is not showing, bu it is showing in your other forms (I checked few of them). 

    What I found out is that the URL of the image changed in that form. Could you please try re-uploading the image?

    Also, do you have other forms affected by this problem?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by agustín on December 21, 2016 at 06:45 AM
    He vuelto a cargar la imagen y sigue el problema.
    Gracias
    2016-12-21 12:34 GMT+01:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by olivia on December 21, 2016 at 08:41 AM

    Hi,

    I have checked your form (53362618156962). I have cloned it to my side.

    It is seen that your issue is about the image name. 

    Please have a look at the following steps:

    #1- I have copied the image source.

     

    #2- I have pasted the image source to the address bar but your image not found.

     

    As you see that name of your image consists some spaces. Please remove these spaces (and dots) in the image name: Tema 3.126.jpg

    Please change the image name and upload your image again.

    You can follow the steps below about how to upload image to your form:

    1- Basic Fields>Image: Drag and drop the Image form field to your form.

    2- Click Upload File in Upload and select your image. 

     

    If the issue persists, please feel free to let us know.

    Thank you.

  • Profile Image

    Answered by agustín on December 22, 2016 at 04:45 AM
    Hola de nuevo, he cambiado el nombre de la imagen varias veces, y el
    problema sigue, lo que ocurre que al cargar la imagen aparece el nombre de
    la imagen un punto y unos números.
    el punto y los números se ponen solo.
    Este formulario lleva tiempo colgado en mi web, antes se podía ver la
    imagen y hace 2 o 3 días no. Este problema tambien ocurre en otros
    formulario, en cambio muchos formularios que tengo se pueden ver la imagen.
    Por favor podrían ayudarme?
    2016-12-21 14:41 GMT+01:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by candy on December 22, 2016 at 05:07 AM

    Hello again,

    I have checked your website again and I am able to see the image as you can see the following screenshot:

    Please clear your web browser caches and check again. You will see the image there properly.

    I have also cleared your form caches. If the issue still persists, let us know.

    Thank you.