What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms aren't updating instantly

    Asked by uknad on December 21, 2016 at 08:46 AM

    Posted a private message last night, due to the senstive nature of my form.

    Still getting the same issues :(

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    JotForm Support

    Answered by ashwin_d on December 21, 2016 at 09:14 AM

    Hello uknad,

    I'm sorry for the trouble caused to you. 

    I did check both the forms you have in your account but I was not able to see any difference in preview. I would suggest you to please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    I would also suggest you to please clear your form cache and see if that solves your problem. The following guide should help you how to clear form cache:  https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Thank you!