What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Download all uploads: where is the local zip file?

    Asked by dra_technology on December 21, 2016 at 08:58 AM

    When I download the uploaded files, I can't find the zip file.  I'm not getting an email when the download is ready because the account profile needs a different email address to notify my administrator.  

    I'm using OS X.  I tried safari and chrome browsers.  

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    JotForm Support

    Answered by Welvin on December 21, 2016 at 09:33 AM

    We've sent you the link, to technology@de******sans.org. Please check your email. You can also put your other email address in the box. But based on what I've observed, the link is only sent when all the uploads are zipped to our end.

    You can also access the zipped file to your My Account - Data page: https://www.jotform.com/myaccount/data.

    I hope this helps.

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    Answered by dra_technology on December 21, 2016 at 11:25 AM

    Thank you.  I got the zip file from the URL and downloaded it successfully.  Thank you.