- dra_technologyAsked on December 21, 2016 at 08:58 AM
When I download the uploaded files, I can't find the zip file. I'm not getting an email when the download is ready because the account profile needs a different email address to notify my administrator.
I'm using OS X. I tried safari and chrome browsers.
- JotForm SupportWelvinAnswered on December 21, 2016 at 09:33 AM
We've sent you the link, to technology@de******sans.org. Please check your email. You can also put your other email address in the box. But based on what I've observed, the link is only sent when all the uploads are zipped to our end.
You can also access the zipped file to your My Account - Data page: https://www.jotform.com/myaccount/data.
I hope this helps.
- dra_technologyAnswered on December 21, 2016 at 11:25 AM
Thank you. I got the zip file from the URL and downloaded it successfully. Thank you.