What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription

    Asked by jamcaillet on December 21, 2016 at 09:58 AM


    We forgot to cancel our subscription before the end of our plan. We only needed it for one year (2016). Can you cancel our current plan, that is currently running until December 4th 2017? We won't use JotForm anymore from now on.


    Thanks a lot,

    Jamani Caillet

    Mediacom EPFL



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    JotForm Support

    Answered by emily on December 21, 2016 at 10:22 AM

    Hi Jamani,

    Thank you for contacting us.

    As you have requested, I cancelled your Bronze Yearly subscription and refunded $159 to your account. Your account type is now FREE.

    Please check again and let us know if you encounter any problem.

    Thank you.