What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My client wants to know how secure is our form, especially the SSN

    Asked by marytrostle on December 21, 2016 at 10:03 AM
    OK only one more question. My client is concerned about the security because of the social security # is on the form...he wants to know how secure is our form? Thanks in advance! Mary
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    JotForm Support

    Answered by Welvin on December 21, 2016 at 10:34 AM

    We are secure and we don't have any history of a security breach on our system. But please do not that the SSN comes as a text. They are encrypted when submitted, but they are viewable as text in your form submissions. In this case, make sure not to share the submissions page to anyone or to the public. Do not share a report without a password protection. 

    I hope that helps and should you need any further information, please do not hesitate to contact us.