What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled

    Asked by revolutionarylifestyle on December 21, 2016 at 10:20 AM

    One of my forms asked for credit card details without setting up payment integration. I have fixed the error, but my forms are still disabled. How can I reactive them now that they are properly set up for payments? 

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    JotForm Support

    Answered by John_Benson on December 21, 2016 at 10:42 AM

    I checked your account and I can see that it is already in good status. Please try it again, it should work properly now.

    Guides setting up your payment form:

    https://www.jotform.com/help/47-Order-Form-Basics
    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Thank you.