Change of account email address

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    cydesign
    Asked on December 21, 2016 at 11:02 AM

    Hello,

    I recently received a payment reminder sent to chrisyates1@gmail.com.

    Can you please change the email address to chris@pranacreative.com.

     

    Regards,

     

    Chris Yates

     

  • Profile Image
    david
    Answered on December 21, 2016 at 11:17 AM

    You can change your JotForm account email in your My Accounts Profile page 

    http://www.jotform.com/myaccount/

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    cydesign
    Answered on December 21, 2016 at 11:46 AM
    Thanks David,
    My email address is set as chris@pranacreative.com in the accounts profile page.
    However, a reminder to update my credit card details from your payment system was sent to chrisyates1@gmail.com .
    I would like all email to be sent to chris@pranacreative.com .
    Chris
    chris@pranacreative.com
    ...
  • Profile Image
    david
    Answered on December 21, 2016 at 12:12 PM

    My apologies, you are with our old payment processor FastSpring.  I have updated your email address in FastSpring to chris@pranacreative.com.  Any new billing notices will now be sent to that address.

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    cydesign
    Answered on December 21, 2016 at 12:45 PM
    Thanks!
    Chris
    ...