What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Change of account email address

    Asked by cydesign on December 21, 2016 at 11:02 AM

    Hello,

    I recently received a payment reminder sent to chrisyates1@gmail.com.

    Can you please change the email address to chris@pranacreative.com.

     

    Regards,

     

    Chris Yates

     

  • Profile Image
    JotForm Support

    Answered by david on December 21, 2016 at 11:17 AM

    You can change your JotForm account email in your My Accounts Profile page 

    http://www.jotform.com/myaccount/

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    Answered by cydesign on December 21, 2016 at 11:46 AM
    Thanks David,
    My email address is set as chris@pranacreative.com in the accounts profile page.
    However, a reminder to update my credit card details from your payment system was sent to chrisyates1@gmail.com .
    I would like all email to be sent to chris@pranacreative.com .
    Chris
    chris@pranacreative.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 21, 2016 at 12:12 PM

    My apologies, you are with our old payment processor FastSpring.  I have updated your email address in FastSpring to chris@pranacreative.com.  Any new billing notices will now be sent to that address.

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    Answered by cydesign on December 21, 2016 at 12:45 PM
    Thanks!
    Chris
    ...