What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification for when a form has reached it's submission limit

    Asked by MorganBanville on December 21, 2016 at 11:02 AM

    I do not want to receive an email every time a form is submitted. We use this to collect Webpage content information and each submission is for a single page. We receive 5-100 submissions from each client.

    I have my forms set to disable upon reaching a specified number of submissions.  What I would like to put in place, is an email notification when they have reached the max number of submissions I've set on that particular form.

    Is there a way to do this?

    Thank you,
    Morgan

  • Profile Image

    Answered by Boris on December 21, 2016 at 11:56 AM

    Yes, this is possible to set up with our forms, by using our Submissions Counter widget, a Text Box field to which we will forward the value of the widget, and a simple email condition, in conjunction with your submission limits.

    Step 1. We set up submission limits on a form:

    https://www.jotform.com/help/137-How-to-limit-submissions-in-a-form

    Step 2. We add the Submissions Counter widget:

    https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form

    Configure the widget to count down your remaining submissions:

    Step 3. We use conditional logic to pass the value from this widget into a regular Text Box field:

    https://www.jotform.com/help/286-How-to-Pass-Field-Value-to-Another-Field

    This is required because conditional emails do not work well with the widget directly, but it works great with ordinary form fields such as Text Box.

    Step 4. We set a up a conditional email notification, such that "IF Text Box is equal to 1, SEND email":

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    I have just tested this on my own forms, and it appears to be working as expected. Please try following the above steps, and let us know if it meets your requirements.

    You may also want to take a look at the following demo form:

    https://form.jotform.com/63554811361959

    You can clone it into your own account for closer examination:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Thank you.