What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File upload field not working, nothing happens when I click the "Choose File" button

    Asked by XplosiveFit on December 21, 2016 at 12:04 PM

    Trying to upload a pdf from my computer to a form.

  • Profile Image
    JotForm Support

    Answered by Jan on December 21, 2016 at 12:43 PM

    I did a test submission in your form and it was successful. I was able to upload a PDF file in the file upload field.

    May I know what browser are you using? I can verify that this is working properly in Google Chrome and Mozilla Firefox.

    Please try disabling your browser add-ons or extensions. You may also try using another browser just to check if it will work or not. Lastly, you might need to clear your browser cache.

    I have also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you're still having issues. Thank you.

  • Profile Image

    Answered by XplosiveFit on December 21, 2016 at 03:45 PM
    I have done everything you suggested. I am unable to click on the choose file button.
    XplosiveFit
    23747 Roscoe Blvd
    (between Valley Circle & March)
    West Hills
    www.XplosiveFit.com
    www.Facebook.com/RodXplosiveFit
    www.Facebook.com/XplosiveFit
    www.Facebook.com/WestSFVAgainstBullying
    Twitter: @Xplosive_Fitnes
    Instagram: @XplosiveFit
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on December 21, 2016 at 04:20 PM

    Are you using the form's direct link (https://www.jotform.com/63555024524957) in testing the File Upload field?

    Is this form embedded on a webpage? If yes, then please provide the URL of the webpage where the form is embedded so that we can further investigate. You may also try re-embedding the form using the iFrame method.

    I created a test form, please try clicking the "Choose File" button here. Here's the link: https://form.jotform.com/63556261468968. Also, try opening this form on different browsers.

    Let us know if the issue is happening on the test form that I created. Please provide a screenshot of the issue if possible. Thank you.