File upload field not working, nothing happens when I click the "Choose File" button

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    Asked on December 21, 2016 at 12:04 PM

    Trying to upload a pdf from my computer to a form.

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    Answered on December 21, 2016 at 12:43 PM

    I did a test submission in your form and it was successful. I was able to upload a PDF file in the file upload field.

    May I know what browser are you using? I can verify that this is working properly in Google Chrome and Mozilla Firefox.

    Please try disabling your browser add-ons or extensions. You may also try using another browser just to check if it will work or not. Lastly, you might need to clear your browser cache.

    I have also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you're still having issues. Thank you.

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    Answered on December 21, 2016 at 03:45 PM
    I have done everything you suggested. I am unable to click on the choose file button.
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    Answered on December 21, 2016 at 04:20 PM

    Are you using the form's direct link ( in testing the File Upload field?

    Is this form embedded on a webpage? If yes, then please provide the URL of the webpage where the form is embedded so that we can further investigate. You may also try re-embedding the form using the iFrame method.

    I created a test form, please try clicking the "Choose File" button here. Here's the link: Also, try opening this form on different browsers.

    Let us know if the issue is happening on the test form that I created. Please provide a screenshot of the issue if possible. Thank you.