Embedded form not submitting and gets stuck on please wait.

  • Profile Image
    drgmillan
    Asked on December 21, 2016 at 12:13 PM

    I have a problem in my forms. When my users use the send button, only appears the text "wait"... and continues loading but I never received the form.

  • Profile Image
    Kevin_G
    Answered on December 21, 2016 at 12:40 PM

    I have reviewed your website and I can see you have removed the embedded form and redirecting to the direct link of it, submitting the form using the direct link works fine. 

    Which embed method did you use before? 

    I would suggest you to try embedding your form using the iFrame code, this will help you to avoid any conflict between the forms code and the code in your website. 

    Here's the guide to get the iFrame code: Getting-the-form-iFrame-code

    If the problem still persists, please do not remove the form from your website and let us know, we will be glad to check and find what may be causing the problem.