What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form not submitting and gets stuck on please wait.

    Asked by drgmillan on December 21, 2016 at 12:13 PM

    I have a problem in my forms. When my users use the send button, only appears the text "wait"... and continues loading but I never received the form.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 21, 2016 at 12:40 PM

    I have reviewed your website and I can see you have removed the embedded form and redirecting to the direct link of it, submitting the form using the direct link works fine. 

    Which embed method did you use before? 

    I would suggest you to try embedding your form using the iFrame code, this will help you to avoid any conflict between the forms code and the code in your website. 

    Here's the guide to get the iFrame code: Getting-the-form-iFrame-code

    If the problem still persists, please do not remove the form from your website and let us know, we will be glad to check and find what may be causing the problem.