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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Field [PayPal]: It displays custom HTML code in product name as plain text.

    Asked by ScuolaItaliana on December 21, 2016 at 01:02 PM

    I have formatted my payment section with bold and colored fonts.  This used to work just fine however now the code is showing instead of the formatting.  This is in most of my forms.  Here is the direct link to one of them.  Look at the bottom half of the form. https://form.jotform.com/53095544872160

    We are in process of registering students for the next term. Can the get fixed quickly?

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 21, 2016 at 01:20 PM

    I have checked your form and I can see what you're referring to, I think this has changed due to security reasons, but I will forward the thread to our second level so we can get an update from our developers, if this has not been intentionally implemented then it will be fixed.

    In the meantime to avoid getting the HTML displayed as plain text you should remove it and add it once an answer has been given regarding this. 


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    JotForm Developer

    Answered by omur on December 26, 2016 at 06:40 AM


    Yes we've disabled the functionality to display custom HTML tags inside of product names.

    This decision has been made based on a security concern and will not be reinitiated.

    We apologise for the inconvenience.

    Thank you