What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal integration not working: Unable to select a product

    Asked by aiepro on December 21, 2016 at 01:06 PM
  • Profile Image
    JotForm Support

    Answered by Jan on December 21, 2016 at 01:30 PM

    I have cloned your form and I can see that there is a problem with the payment field. I am unable to choose any product.

    It is possible that the "Required" function is set to "Yes". Please follow the steps below to fix it:

    1. Select the payment field and then click the wand icon.

    2. Select a product and then click the "edit" icon.

    3. Disable the "Required" function. Set it to "NO".

    4. Save the changes by clicking the "Save Product" button.

    5. You also need to do this in the other products.

    Here's the result:

    Hope that helps. If you need anything else, let us know. Thank you.