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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    PayPal integration not working: Unable to select a product

    Asked by aiepro on December 21, 2016 at 01:06 PM
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    JotForm Support

    Answered by Jan on December 21, 2016 at 01:30 PM

    I have cloned your form and I can see that there is a problem with the payment field. I am unable to choose any product.

    It is possible that the "Required" function is set to "Yes". Please follow the steps below to fix it:

    1. Select the payment field and then click the wand icon.

    2. Select a product and then click the "edit" icon.

    3. Disable the "Required" function. Set it to "NO".

    4. Save the changes by clicking the "Save Product" button.

    5. You also need to do this in the other products.

    Here's the result:

    Hope that helps. If you need anything else, let us know. Thank you.