What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Survey form will not update with changes, even if I save it.

    Asked by ayhernandez on December 21, 2016 at 01:52 PM

    Hi, I created a duplicate survey form in order to do some changes, renamed it, made changes to it and am trying to save it but when I preview it, it does not reflect any changes besides the name change. I'd like to avoid creating a new one since I just had to tweak the new one a bit from the old one. If you could help me out, that would be great! 

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    JotForm Support

    Answered by david on December 21, 2016 at 02:01 PM

    I checked your form and was able to successfully make updates.  Any changes made were reflected in the form preview.  I cleared your forms cache in case there was an issue with loading a cached version of the form.

    Let us know if the issue persists and we will take another look.