The total and description is not coming up on the reports sent to Stripe

Hello:

I have customers filling out our jotform for credit cards.  Up until Monday 12/19/16 at 3:51pm, when the jotform went to STRIPE - it showed the Description and Total of the credit card charge.

THen on Monday, 12/19/16 at 4:38pm, the description and total amount of charge is not showing when I go into STRIPE.

The emails are not coming through with the description and most importantly the AMOUNT.  I did not change anything on JotForm and I called Stripe and they stated it is JotForm not Stripe.

 

Please help.  Thank you.

 

mcoppola@spectrumworkplace.com

 

It seems like some updates were made in your form: https://www.jotform.com/help/294-How-to-view-form-revision-history 

You can revert them if you want to, let us know if that helps, we will be glad to assist you.

Yes, please help! I don’t know or see what was done on December 19th to make the description and amounts disappear. I did not do any changes. Are you able to make the changes – reverting?
Thank you.
Maria
...

Hello Maria,

I inspected your form and found that the purchaseAmount field was deleted from the e-mail notification layout. 

Would you please change your e-mail notification layout with below:

/*

A new Credit Card form (Submission ID: {id}) has been received for {input27}.

Total: {purchaseAmount}

Order Number: {orderNumber} / Invoice Number: {invoiceNumber30}

The billing address is: {billingAddress}.

Comments: {comments}

An email confirmation has been sent to: {emailFor}

*/

Please follow these steps to change your notification layout:

#1- Click on the emails button.

#2- Click on the edit button.

#3- Add "Total: {purchaseAmount}" field in your layout and save it.

If you need further assistance, please feel free to ask.

Kind Regards.