The total and description is not coming up on the reports sent to Stripe

  • Profile Image
    Asked on December 21, 2016 at 04:04 PM


    I have customers filling out our jotform for credit cards.  Up until Monday 12/19/16 at 3:51pm, when the jotform went to STRIPE - it showed the Description and Total of the credit card charge.

    THen on Monday, 12/19/16 at 4:38pm, the description and total amount of charge is not showing when I go into STRIPE.

    The emails are not coming through with the description and most importantly the AMOUNT.  I did not change anything on JotForm and I called Stripe and they stated it is JotForm not Stripe.


    Please help.  Thank you.



  • Profile Image
    Answered on December 21, 2016 at 05:29 PM

    It seems like some updates were made in your form: 

    You can revert them if you want to, let us know if that helps, we will be glad to assist you.

  • Profile Image
    Answered on December 22, 2016 at 08:45 AM
    Yes, please help! I don’t know or see what was done on December 19th to make the description and amounts disappear. I did not do any changes. Are you able to make the changes – reverting?
    Thank you.
  • Profile Image
    Answered on December 22, 2016 at 09:09 AM

    Hello Maria,

    I inspected your form and found that the purchaseAmount field was deleted from the e-mail notification layout. 

    Would you please change your e-mail notification layout with below:


    A new Credit Card form (Submission ID: {id}) has been received for {input27}.

    Total: {purchaseAmount}

    Order Number: {orderNumber} / Invoice Number: {invoiceNumber30}

    The billing address is: {billingAddress}.

    Comments: {comments}

    An email confirmation has been sent to: {emailFor}


    Please follow these steps to change your notification layout:

    #1- Click on the emails button.

    #2- Click on the edit button.

    #3- Add "Total: {purchaseAmount}" field in your layout and save it.

    If you need further assistance, please feel free to ask.

    Kind Regards.