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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The total and description is not coming up on the reports sent to Stripe

    Asked by SpectrumHM on December 21, 2016 at 04:04 PM


    I have customers filling out our jotform for credit cards.  Up until Monday 12/19/16 at 3:51pm, when the jotform went to STRIPE - it showed the Description and Total of the credit card charge.

    THen on Monday, 12/19/16 at 4:38pm, the description and total amount of charge is not showing when I go into STRIPE.

    The emails are not coming through with the description and most importantly the AMOUNT.  I did not change anything on JotForm and I called Stripe and they stated it is JotForm not Stripe.


    Please help.  Thank you.




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    JotForm Support

    Answered by BDAVID on December 21, 2016 at 05:29 PM

    It seems like some updates were made in your form: https://www.jotform.com/help/294-How-to-view-form-revision-history 

    You can revert them if you want to, let us know if that helps, we will be glad to assist you.

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    Answered by SpectrumHM on December 22, 2016 at 08:45 AM
    Yes, please help! I don’t know or see what was done on December 19th to make the description and amounts disappear. I did not do any changes. Are you able to make the changes – reverting?
    Thank you.
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    JotForm Support

    Answered by amy on December 22, 2016 at 09:09 AM

    Hello Maria,

    I inspected your form and found that the purchaseAmount field was deleted from the e-mail notification layout. 

    Would you please change your e-mail notification layout with below:


    A new Credit Card form (Submission ID: {id}) has been received for {input27}.

    Total: {purchaseAmount}

    Order Number: {orderNumber} / Invoice Number: {invoiceNumber30}

    The billing address is: {billingAddress}.

    Comments: {comments}

    An email confirmation has been sent to: {emailFor}


    Please follow these steps to change your notification layout:

    #1- Click on the emails button.

    #2- Click on the edit button.

    #3- Add "Total: {purchaseAmount}" field in your layout and save it.

    If you need further assistance, please feel free to ask.

    Kind Regards.