What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you black list email addresses that are bouncing emails?

    Asked by denverpe on December 21, 2016 at 04:24 PM

    I have a client not getting their email notifications.

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    JotForm Support

    Answered by david on December 21, 2016 at 05:49 PM

    We do indeed block addresses that reject emails.  If you believe and address is on our bounce list, you can remove it from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    You can check your email logs to see if the emails have been failing:

    https://www.jotform.com/answers/594650-Viewing-email-receipts-or-email-logs

    I checked our logs for the addresses in your most recent form and it looks like you have already taken the address off our bounce list.  If you have any further questions, let us know and we will be happy to help.