What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just created a form and followed the steps to add it to our FB page,

    Asked by mjmanning on May 22, 2012 at 09:05 PM

    I just created a form and followed the steps to add it to our FB page, but I'm getting this message: Error

    Canvas URL must point to a directory (i.e., end with a '/' or a dynamic page (i.e., have a '?' somewhere).

    But here is my canvas URL which looks to be correct: http://www.jotform.com/form/21424626611143/ (though my number is more than 11 digits)

    Can you identify the problem for me?

    This is a re-post of a comment on Adding a form to Facebook (Facebook Developer Method)

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    Answered by mjmanning on May 22, 2012 at 10:32 PM

    I clicked on the link you attached, but it's still not answering my question. All it does is bring me right back to the original Adding Forms to Facebook link that I've been using to add the form to Facebook. I'm just going round in circles. Can you give me a more precise answer?? Please??

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    Answered by pinoytech on May 22, 2012 at 11:10 PM


    Sorry for the inconvenience that may have caused you today. I've check your Canvas URL and I found out that this URL is wrong and the correct URL you must use is http://www.jotform.us/form/21424626611143/ not http://www.jotform.com/form/21424626611143/ 

    Hope this help and if you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!