What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you cancel my subscription?

    Asked by redstack on December 21, 2016 at 08:15 PM

    I downgraded to a free subscription months ago and am still being charged!  Please cancel my subscription and refund charges to my card immediately.

  • Profile Image
    JotForm Support

    Answered by Helen on December 22, 2016 at 01:25 AM

    Hi,

    Thank you for contacting us.

    I have checked your account and realized that you were downgraded your account at 22 October 2016. However, you re-upgraded your subscription at 22 November 2016. It was in "BRONZE" plan. Because of you was still being charged. 

    Also, you were added scheduled downgrade five hours ago. It would downgrade your subscription at the period end. However, I have canceled your current subscription immediately and refunded your last payment ($19). Your account is FREE now.

    Please let us know if you need any further assistance.