Can you cancel my subscription?

  • Profile Image
    redstack
    Asked on December 21, 2016 at 08:15 PM

    I downgraded to a free subscription months ago and am still being charged!  Please cancel my subscription and refund charges to my card immediately.

  • Profile Image
    Helen
    Answered on December 22, 2016 at 01:25 AM

    Hi,

    Thank you for contacting us.

    I have checked your account and realized that you were downgraded your account at 22 October 2016. However, you re-upgraded your subscription at 22 November 2016. It was in "BRONZE" plan. Because of you was still being charged. 

    Also, you were added scheduled downgrade five hours ago. It would downgrade your subscription at the period end. However, I have canceled your current subscription immediately and refunded your last payment ($19). Your account is FREE now.

    Please let us know if you need any further assistance.