Can I have a refund please?

  • Profile Image
    dudeguy007
    Asked on December 21, 2016 at 08:57 PM

    Hi there,

     

    My JV Partner purchased the yearly on his account. So we're going to use that one instead of this one. Could I please get a refund for this account?

     

    Thank you,

    -Honorable SEO

  • Profile Image
    seth
    Answered on December 22, 2016 at 01:37 AM

    Hello,

    Your account is downgraded to free account. Your refund will be processed in 10-15 workdays. Please note that you need to cancel your subscription from your PayPal account. Please have a look at this guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Regards.