What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I have a refund please?

    Asked by dudeguy007 on December 21, 2016 at 08:57 PM

    Hi there,

     

    My JV Partner purchased the yearly on his account. So we're going to use that one instead of this one. Could I please get a refund for this account?

     

    Thank you,

    -Honorable SEO

  • Profile Image
    JotForm Support

    Answered by seth on December 22, 2016 at 01:37 AM

    Hello,

    Your account is downgraded to free account. Your refund will be processed in 10-15 workdays. Please note that you need to cancel your subscription from your PayPal account. Please have a look at this guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Regards.