My account and forms were disabled

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    Asked on December 21, 2016 at 08:58 PM

     I'd like a form similar to the one at but with the option to upload a file, that's why I chose Jotform. 

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    Answered on December 22, 2016 at 02:03 AM


    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that your form has been perceived as phishing which is titled as "Order Form Hotwire Communications" because of the "Driver's Licence Number and Expiry" field. I would like to point out that our users cannot collect sensitive data according to the our terms of use. Because of this reason your account has been suspended automatically by our phishing system.

    I removed this field and activated your forms & account.

    If you need any other support, please inform us.

    Thank you for understanding.

    Kind Regards.