What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account and forms were disabled

    Asked by Hotwiretoronto on December 21, 2016 at 08:58 PM

    https://form.jotform.com/63557939391269

    https://form.jotform.com/63558325176260

     I'd like a form similar to the one at hotwiretoronto.ca/gov but with the option to upload a file, that's why I chose Jotform. 

    Page URL:
    hotwiretoronto.ca/order

  • Profile Image
    JotForm Support

    Answered by amy on December 22, 2016 at 02:03 AM

    Hello,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that your form has been perceived as phishing which is titled as "Order Form Hotwire Communications" because of the "Driver's Licence Number and Expiry" field. I would like to point out that our users cannot collect sensitive data according to the our terms of use. Because of this reason your account has been suspended automatically by our phishing system.

    I removed this field and activated your forms & account.

    If you need any other support, please inform us.

    Thank you for understanding.

    Kind Regards.