What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the location widget not working?

    Asked by ComplianceChief on December 21, 2016 at 10:04 PM

    Hello Jotform,

    We have several clients who have had problems submitting forms with the location widget.

    They enter the Australian city but are not allowed to submit the form, it gives an error message each time.

    They have been entering the correct location.

    I tried to upload a recent Doc to you to show the most recent problem but you will not allow docs to be uploaded.

    Please respond

    Compliance Chief

  • Profile Image
    JotForm Support

    Answered by olivia on December 22, 2016 at 02:09 AM


    When I have checked your account, it is seen that you have 550 forms approximately. I also controlled your last modified form but I couldn't see any widgets in your form.

    Could you please share direct URL of your form? 

    In addition, please add some screen shots about error messages to your comment that submitters get from the address (or location) widget when they try to submit their forms.

    Please have a look at the following guide: How-to-add-screenshots-images-to-questions-to-the-support-forum

    I'll be awaiting for your reply.

    Thank you.