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    Email Autoresponder interference

    Asked by calebschaftlein on December 21, 2016 at 11:56 PM

    I have two forms setup with email autoresponders that are interfering with each other and sending emails to both. How do I make each email autoresponder specific to one form?

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    JotForm Support

    Answered by Chriistian on December 22, 2016 at 02:12 AM


    I checked your 2 forms and I noticed that both have the same Autoresponder Email. The first form (http://www.jotform.us/form/63538346818163) has two Autoresponder emails which has the same email and the other form (http://www.jotform.us/form/62110254216138) has one Autoresponder Email. I noticed that both forms has the same Autoresponder Emails set that is why it is interfering. To make it specific to one form, please make sure the email is not the same to the other form.

    Related guides: Setting Up Email Notifications

    Explanation of Email Notification and Autoresponder Settings.

    Do let us know if you need further assistance.