What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't any edits on my form

    Asked by mikecheung99 on December 22, 2016 at 01:05 AM

     Everytime I make edits on the form, it won't properly save. Not sure the reason, thanks. 

    Page URL:
    https://www.jotform.com//?formID=50443104409445

  • Profile Image
    JotForm Support

    Answered by emily on December 22, 2016 at 02:32 AM

    Hi, 

    Thank you for contacting us. I logged into your account and inspected your form with ID:50443104409445. I made small changes in it, in the header and the text field. I was able to edit and save them. I could not replicate the same problem. I undid all the changes I have made.

    Please have a look at the video below.

    Additionally, I cloned your form to my account and tested on my side. I was able to edit the form on both Chrome and Safari browsers.

    This may be a temporary issue. Could you please open and edit your form from another browser? Also I would advise you to clear your browser cache

    If the issue still persists, please provide us some screenshots of the problem you are having and details on your browser.

    Thank you.