Sandboxed iFrames: Submit is stuck on "please wait..."

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    Asked on December 22, 2016 at 09:35 AM



    this is my first time trying out Jotform. I like the simplicity of Jotform! At the moment when testing the form, the submit button is stuck on please wait.

    Is there something I am missing?


    Thank you!

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    Answered on December 22, 2016 at 10:23 AM

    I have inspected the page you have linked to, and I see that the issue is being caused by a security feature of your website. Your site is set to sandbox its iFrames. Basically, it restricts permissions that our form has to only "allow-scripts", while our forms would also need permissions such as "allow-forms" and "allow-top-navigation" in order to properly act as a form.

    You can read more about sandboxing iFrames in general on the following page:

    This issue is easy to overcome. You will need to remove your currently embedded form, which is being restricted, and copy/paste our recommended iFrame embed codes instead:

    This should resolve the issues you were having. Please try it out, and let us know how it goes.