Sandboxed iFrames: Submit is stuck on "please wait..."

  • Profile Image
    CreativeDesque
    Asked on December 22, 2016 at 09:35 AM

    Hello,

     

    this is my first time trying out Jotform. I like the simplicity of Jotform! At the moment when testing the form, the submit button is stuck on please wait.

    Is there something I am missing?

     

    Thank you!

  • Profile Image
    Boris
    Answered on December 22, 2016 at 10:23 AM

    I have inspected the page you have linked to, and I see that the issue is being caused by a security feature of your website. Your site is set to sandbox its iFrames. Basically, it restricts permissions that our form has to only "allow-scripts", while our forms would also need permissions such as "allow-forms" and "allow-top-navigation" in order to properly act as a form.

    You can read more about sandboxing iFrames in general on the following page:

    https://www.html5rocks.com/en/tutorials/security/sandboxed-iframes/

    This issue is easy to overcome. You will need to remove your currently embedded form, which is being restricted, and copy/paste our recommended iFrame embed codes instead:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    This should resolve the issues you were having. Please try it out, and let us know how it goes.