What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I out of submission storage?

    Asked by FDMCH on December 22, 2016 at 09:55 AM

    I recieved an email saying my account has been downgraded and that I am currently out of submission storage. Why is this?

    The free form allows up to 100 submissions and I am only currently at 28. 

    Page URL:
    https://form.jotform.com/FDMCH/baby

  • Profile Image
    JotForm Support

    Answered by emily on December 22, 2016 at 10:30 AM

    Hi,

    Thank you for contacting us.

    You have reached your form submission limit which was 500. After account downgradation, your submissions from your previous subscription will be kept in your account. 

    Please delete some of your submissions. I would recommend you to download your submissions before deletion. Have a look at the user guides below for further information.

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you need further guidance, please let us know.