What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Terms of Use violation?

    Asked by Robbie Wolff  on December 22, 2016 at 02:20 PM

    I went to login today and it states that my account has been suspended for "Terms Of Use Violation". I read your policies and I don't see how I am not in compliance. Can someone call or email me back? 915-258-3791. Thanks in advance, 



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    JotForm Support

    Answered by david on December 22, 2016 at 02:43 PM

    We do not allow for the collection of usernames and/or passwords for any reason.  Your "Simply Job Application" form requested login details for several different social media sites.  I remove those fields from your form and activated your account, your forms should be usable once again.

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    Answered by Robbie Wolff  on December 22, 2016 at 04:45 PM
    Awesome. Thanks David. I'll remember that.
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    Answered by Stani  on January 09, 2017 at 02:31 AM

    I think I was suspended for the same reason.

    I need to know how I can use that form.

    If I have to store in my db data of users how I can do using your forms?

    Thank you


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    JotForm Support

    Answered by John_Benson on January 09, 2017 at 04:57 AM

    Unfortunately, you can't ask for password to your form. I will removed the password field and re-activate your account so you can use your forms properly.

    Please read our terms of use to avoid getting suspended again. Let us know if you need anything else. Thank you.