What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've done everything step by step, and although I have the icon appeari

    Asked by mjmanning on May 23, 2012 at 02:08 AM

    I've done everything step by step, and although I have the icon appearing on our business FB page, I'm getting the 404 error message when I click on it. I tried to go back and load it again both as an static HTML and just by using the add to FB button on your site--neither worked. I got he message saying, "this application is already installed for all applicable pages". How can I fix??



    This is a re-post of a comment on Adding a Form to Your Facebook Page

  • Profile Image
    JotForm Support

    Answered by idarktech on May 23, 2012 at 06:31 AM

    Hi,

    I think the error says it all. There maybe some existing static html app on your FB pages, you should check it first on your pages and look for the static html icon, if it does exist, you can then add your form code there.

    Example:

     

    If this doesn't work, try removing your app first and then re-install. Here's how you can remove static html app.

    1. Open your FB page then go to Manage > Settings

    2. Go to Apps > Static HTML > then click "X" icon to remove.

     

    After that, re-install the said app, use this link: https://apps.facebook.com/static_html_plus/

    Hope this helps. Please let us know if you need further assistance. Thanks!