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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't save payment product?

    Asked by Podsystemm2m on December 22, 2016 at 03:00 PM

    I set up my authorize.net payment details and go to add a product. Once I've added the product it doesn't seem to save and there is only the X out button. Once I X out on the actual form it says it's not configured and I must go back to the wizard. I end up going in circles doing this, what am I doing incorrectly?

    Page URL:
    https://www.jotform.com//?formID=63565150514149

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 22, 2016 at 03:51 PM

    I have cloned and inspected form you provided and you have added PayPal payment field not Authorize.net payment field. I also saw that you have created one product.

    Were you able to resolve your issue or you want to create more products? If you want to create new product click on Create New Product button. 

    I successfully create new product on my cloned form. I have also tested Authorize.net payment field and it is also working correctly. 

    This guides can also help you to create payment form:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms 

    If the issue still persist on your end please, let us know and if possible provide us a screenshot of product that you are unable to save. 

    You can also try to use some other browser. 

    Let us know if you need further assistance.

  • Profile Image

    Answered by Podsystemm2m on December 22, 2016 at 07:45 PM
    It looks like shortly after I sent the email, the site
    started
    working and the configurations I was making was able to save, and
    transfer over.
    Thanks!
    --
    Howard Yung
    howie.yung@podsystem.com
    Skype: howieyung
    Mobile: +1 646 599 3617
    sales@podsystem.com (sales)
    sims@podsystem.com (support)
    USA: +1 415 707 0500
    UK: +44 (0) 1280 875 300
    Spain: +34 954 050 200
    France: +33 184 885 500
    Podsystem Inc. 123 10th Street, San Francisco, California,
    94103.
    Podsystem has offices in the US (San Francisco), Spain (Seville)
    and the UK. From these offices we serve customers across Europe
    and
    the US and we are able to provide coverage at a global level in
    specific countries throughout Asia, Australia and Africa.
    IMPORTANT: The contents of this email and any attachments are
    confidential. They are intended for the named recipient(s) only.
    If
    you have received this email by mistake, please notify the sender
    immediately and do not disclose the contents to anyone or make
    copies thereof.
    || P Please consider the environment before printing this email
    Helpful?
    Click to give Howie Yung thanks! ( http://www.support.podsystem.com/kudos?email_login_token=baba6578e092161abb52d6dfe32c91d9&kudo=bwJG1YCr%252B7FI%252BY5N4oE0KqQ9y1%252Fo51a5fVMa7qfSqg9PREkweOUpTwu%252BC9cvXlQ6ePe71OA%252BnWRGmlR9bIg7tA%253D%253D&tracking_code=e86738a0a212b4c3f536ca90652b3af6 )
    ...