Can't save payment product?

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    Podsystemm2m
    Asked on December 22, 2016 at 03:00 PM

    I set up my authorize.net payment details and go to add a product. Once I've added the product it doesn't seem to save and there is only the X out button. Once I X out on the actual form it says it's not configured and I must go back to the wizard. I end up going in circles doing this, what am I doing incorrectly?

  • Profile Image
    BJoanna
    Answered on December 22, 2016 at 03:51 PM

    I have cloned and inspected form you provided and you have added PayPal payment field not Authorize.net payment field. I also saw that you have created one product.

    Were you able to resolve your issue or you want to create more products? If you want to create new product click on Create New Product button. 

    I successfully create new product on my cloned form. I have also tested Authorize.net payment field and it is also working correctly. 

    This guides can also help you to create payment form:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms 

    If the issue still persist on your end please, let us know and if possible provide us a screenshot of product that you are unable to save. 

    You can also try to use some other browser. 

    Let us know if you need further assistance.

  • Profile Image
    Podsystemm2m
    Answered on December 22, 2016 at 07:45 PM
    It looks like shortly after I sent the email, the site
    started
    working and the configurations I was making was able to save, and
    transfer over.
    Thanks!
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