Can't save payment product?

  • Podsystemm2m
    Asked on December 22, 2016 at 3:00 PM

    I set up my authorize.net payment details and go to add a product. Once I've added the product it doesn't seem to save and there is only the X out button. Once I X out on the actual form it says it's not configured and I must go back to the wizard. I end up going in circles doing this, what am I doing incorrectly?

  • BJoanna
    Replied on December 22, 2016 at 3:51 PM

    I have cloned and inspected form you provided and you have added PayPal payment field not Authorize.net payment field. I also saw that you have created one product.

    Cant save payment product? Image 1 Screenshot 20

    Were you able to resolve your issue or you want to create more products? If you want to create new product click on Create New Product button. 

    I successfully create new product on my cloned form. I have also tested Authorize.net payment field and it is also working correctly. 

    This guides can also help you to create payment form:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms 

    If the issue still persist on your end please, let us know and if possible provide us a screenshot of product that you are unable to save. 

    You can also try to use some other browser. 

    Let us know if you need further assistance.

  • Podsystemm2m
    Replied on December 22, 2016 at 7:45 PM
    It looks like shortly after I sent the email, the site
    started
    working and the configurations I was making was able to save, and
    transfer over.
    Thanks!
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