What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not able to create a new form?

    Asked by jj_mtl on December 22, 2016 at 03:51 PM

    What the hell is going on ? You guys have no toll free number.....I have tried to create another form and have spent the past 3 hours on the phone with big commerce. When i did it said it was over the limit and would not let anybody sign up. This is contrary too what you publish......5 forms with a 1000 subscribers per form...........Please lift the hold on my form or send me detailed instructions on how too create another one.

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    JotForm Support

    Answered by Kevin_G on December 22, 2016 at 04:24 PM

    I have checked your account and I can see you have already passed your submissions limit, your account is currently under the bronze plan which allows you to receive 1,000 submissions, if you would like to increase the limit a bit then you will need to upgrade your account to the next plan. 

    Do note also that this does not affect the number of forms you can create, you currently have only 4 forms in your account so you can create 21 more as the limit is 25 active forms for the bronze plan, but they currently will not work until the submissions limit is increased by upgrading the account or waiting until the counter to reset on the next month (first day EST).