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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not sending entries to recipient email.

    Asked by portlandmercado on December 22, 2016 at 06:11 PM

    Having problems, form is not sending entries to recipient email. Please respond ASAP.

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    JotForm Support

    Answered by Chriistian on December 22, 2016 at 08:44 PM

    I checked your email history and it looks like one of the recipient emails cburke@ha*******cdc.org was added in the bounce list, which is why you are not receiving the notifications there. I would like to inform you that I have now removed the email address from the bounce list, so the next emails should send successfully to that address.

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues You can also check on your end if an email is in the bounce list. Here's the guide on How to Remove Your Email Address from Bounce List

    Please let us know if you need further assistance.
    Regards.