What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why did you cancel our subscription? Paypal sent us a notice??

    Asked by daansys on December 22, 2016 at 06:41 PM

    Why did you cancel our subscription? paypal sent us a notice??


    Our account is good till may 2017

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 22, 2016 at 09:21 PM

    Your account daansys was subscribed to two plans this year. On January 13th, 2016, you upgraded to the Bronze Yearly plan ($79). Then on May 5th, 2016, you also subscribed to the Premium Yearly plan ($90). To avoid getting charged twice each year for these plans, we have cancelled the Premium yearly subscription for you. Your subscription for the discounted Bronze yearly plan will remain active. Your account is currently at the Bronze status.

    If you need further assistance, please let us know.
    Happy holidays.