What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    People do my forms however i don't receive them to my e-mail. can someone help me?

    Asked by ppaeducation on May 23, 2012 at 04:51 AM
  • Profile Image

    Answered by AtacanC on May 23, 2012 at 04:59 AM

    Can you please provide us the form ID or URL? So we can also test it.

    Thanks in advance.

  • Profile Image

    Answered by ppaeducation on May 23, 2012 at 05:06 AM
    Hi this is the link to our form
    https://secure.jotformpro.com/form/20783819556970
    once you have submitted the form I’m suppose to receive it. But I don’t receive anything
    [cid:image003.jpg@01CD38CB.A9912270]
  • Profile Image

    Answered by gori-mathew on May 23, 2012 at 05:18 AM

    Hi,

    We apologize for the inconvenience caused. Please can you change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup page and then do a test?

    You can also add JotMails ip addresses to your ISP/mail provider's whitelists.

    JotMails IP Addresses

    I cloned your form, filled it and was able to get notification to my gmail account.

    If this still doesn't work, please do let us know.