What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File upload is not working on mobile phones

    Asked by ivanbrasil on December 22, 2016 at 11:16 PM

    Também estou com o mesmo problema. No meu form a opção Anunciar/banner e texto não faz upload de arquivos do celular. Só funciona no computador.

    Veja abaixo:

     

    https://form.jotformz.com/63546539362665

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    JotForm Support

    Answered by Kiran on December 22, 2016 at 11:47 PM

    I have checked your JotForm and see that the file upload limit is set to 1MB. The issue that you may be seeing because of the size of the file from the mobile. Generally, the pictures taken using the mobile camera is above 3MB. As we try to submit the form on a PC by selecting a file more than 1MB, it would be displaying the same error as shown below:

    You may increase the file size limit for the file upload field so that the form can be submitted normally. Please refer to the guide below that can help you with more information on changing the file size limit of the upload field.

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Hope this information helps!