What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I did not receive my notification e-mails

    Asked by yavuzgenc on December 23, 2016 at 04:13 AM

    Hello!

    I have 5 forms. But when I run them on my site to try them, only the first form that I made is working, so a message of status is coming up. The others do not send any messages. Why ???

  • Profile Image
    JotForm Support

    Answered by Helen on December 23, 2016 at 05:09 AM

    Hi,

    Thank you for contacting us.

    As I understood, you did not receive your submission with notification mail. I have checked your forms and realized that you did not set the Notification e-mail for other forms except this form.

    You must set Notification e-mail for the other forms. Please follow these steps:

    1. Click "E-mails" at the top the page.

    2. Just click "Create New Email" button.

    3. Select "Notification Email". 

    You can see, change and add new recipient e-mail address at Recipients page.

    Here are guides help to you: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    If you have any questions or issue, feel free contact us.